Privacy Policy

Megalan Power Management ltd. guarantees the right of privacy and protection of your private data and we ensure this by taking the highest measures when handling and collecting any private user data, in full compliance with Regulation (EU) 2016/679 of the European Parliament and the National legislation of the Republic of Bulgaria.

This Privacy Policy is valid for all natural persons - users/customers of Megalan Power Management ltd.s services.

Operator's Details

Megalan Power Management ltd.
Company No.: 205909734
Address: 4, Jordan Josifov Str., 1700 Sofia, Bulgaria
Phone: +359 877 774 997

When collecting and handling any private data of its users/customers Megalan Power Management ltd. follows strict standards with regards to the privacy, security and protection of the collected/handled private user data. The company has implemented the necessart organizational and technical measures to avoid any unwarranted access, loss or unauthorized use of your private data.

Privacy Policy information and updates

You can access the Privacy Policy at our websites: and as well as at Megalan Power Management ltd.’s office at 4 Jordan Josifov Str., 1700 Sofia, Bulgaria.

In compliance with Eu and National regulation we enforce this Privacy Policy, which describes the way we collect and handle user data, the purpose and reasons as well as the third parties (if any) that it is shared with.

The following Privacy Policy descrives the way Megalan Power Management ltd. collects, handles and archives any private data that may identify you - the user of Megalan Power Management ltd.’s services, specifically the website and the mobile apps Megalan Charge (both for Android and iOS).

We may regularly and without prior notice update this Privacy Policy to reflect any changes to the way we collect and handle private data or to comply to new legislation. Should there be any changes made to the Privacy Policy, we are going to publish the updated Policy on our website and notify you either via e-mail or with a message in the mobile app.

Types of private data that we collect:

Personal contact information

The name and in some cases the address, phone and e-mail of the user.

Payment details

Information about the payment methods used and transaction history within our system. In the case with payment details - we do NOT know or keep the details, necessary to submit the payment but only the minimum data to identify the type of the payment method.

Service usage data

Place, time and duration of the services used.


Only within the context of the service used - we keep record on the locations where the charging service has been used, but we do NOT track the location of our users.

Messages to and from Megalan Power Management ltd.

Any messages that a user sends to our contact e-mail or any other messages that the user sends to us, as well as the ones Megalan Power Management ltd. sents to the user.

Behaviour data

The OS, browser and device type used by the user. This data is collected and used when a problem occurs, as well as automatically in connection with improving the services.

Data sources

Some of the data is provided by the user during the registration process and/or when requesting to use a service provided by Megalan Power Management ltd.

Behaviour data, usage data and other data related to the way the user uses Megalan Charge services is collected in an automated manner and through system logs.

Third-party sources - public databases and registries from which we may obtain information about the user.

How we use the data

The collected data is used only in the context of the services provided by Megalan Power Management ltd. to the user. Data may be used to identify the user, contact the user, providing adequate support and improving the service provided to the user.

Sharing data with third-parties

As a rule Megalan Power Management ltd. doesn't share data with parties outside the EU. Anonymized usage data are shared with third-parties that provice analysis and intelligence tools with regards to improving the provided services.

Data, required for fulfilling contractual obligations and providing a service to the user may be provided to third-party operators in the case when the user is using a charge point of another operator that has a roaming agreement with Megalan Power Management ltd..

As per the requirements outlined in Regulation (EU) 2016/679, personal data may be disclosed to public authorities in accordance with a legal obligation for the exercise of their official mission, such as:

- tax and customs authorities, financial investigation units, independent administrative authorities, or financial market authorities responsible for the regulation and supervision of securities markets, if that is necessary for them to carry out a particular inquiry in the general interest, in accordance with Union or Member State law.

Гарантираме, че достъпът до Вашите данни от частноправни субекти- трети страни се осъществява съгласно законовите разпоредби в областта на защитата на данните и поверителността на информацията, въз основа на договори, сключени с тях.

Time limit for personal data storage

Phisycal copies of contracts and other documents containing personal data are stored for 10 (ten) years after the end of the contractual obligation between Megalan Power Management ltd. and the user.

Personal data, collected during the signup process are stored for as long as your account is active.

What are your rights?

You have the right to receive information at any time about:

- Whether or not we store or handle any private data of yours;

- The reasons, the type and the third-parties, whcih the data is shared with (if any);

- The time during which we are storing your private data;

To request any of this information, you can contact Megalan Power Management ltd. and we are going to provided within not more than 30 days.

If your privated data stored by us is inaccurate you can request that we make the necessary corrections.

At any time you can formally withdraw your consent with regards to collecting or handiling your private data, in which case we are going to remove all private data of yours from our records.

You may object processing of your personal data and as a data subject, you have the right to request that we delete the personal data related to you that we are processing, in cases where there are prerequisites for doing so, such cases are: if it has achieved the purpose for which the data is collected; you have withdrawn your consent if this processing is based on consent and there is no other legal basis for processing; your data is processed illegally, etc.

You may request that we directly provide your data in a structured, widely used and machine-readable format to another Personal Data Controller, as long as this is technically feasible.

You have the right to request restriction of personal data processing if:

– you dispute the accuracy of the data, for a period that allows us to check their correctness;

– the data processing is unlawful, but you do not want your data to be deleted, but instead request the restriction of its use;

– we no longer need this data (for the purpose for which it was collected) but you require it to establish, exercise or defend legal claims;

As a subject of personal data, if you consider that your personal data is being processed unlawfully, you have the right to file a complaint at any time with the supervisory authority - Commission for the Protection of Personal Data, city of Sofia, p.c. 1592, Prof. Blvd. Tsvetan Lazarov" No. 2, phone: 02/91-53-518;

If you need information about the processing of your personal data and the realization of your rights, you can contact us at: "Megalan Power Management" EOOD, 4 Yordan Yosifov St. 1700 Sofia, Bulgaria

How do we protect your data?

We have taken technical and organizational measures to protect your data against destruction, loss, misuse, alteration, disclosure, unauthorized access. We constantly adapt our security measures in accordance with the development of technology. We protect your data by controlling the access of persons to the places where we store documents containing personal data, we store your data on secure servers using encrypted algorithms, active firewall protection, anti-virus program, anonymized IP addresses. We may use payment processing services through licensed providers. All payment information is encrypted using SSL technology.